Frequently Asked Questions
How long will it take for my order to ship and deliver?
Orders are usually ship within 4-5 business days after the order has been placed. Please add at least 10-20 business days to any delivery estimates.
Can I edit or cancel my order?
All orders will ship with the free Ground/Air shipping available. Please add at least 10-20 business days to any delivery estimates. Expedited shipping is not available at this time.
How can I track my order?
You can edit or modify your order anytime before it is shipped . We only accept order cancellation before the product is shipped or produced.
What is your cancellation or exchange policy?
You can find your tracking information on your shipping confirmation email and you can also track directly on our website. If you’re having trouble finding your shipping confirmation email, feel free to reach out on live chat or email at firstname.lastname@example.org
Do you offer returns?
You can contact us to cancel or replace the product before the package is shipped.
Due to the pandemic, we don't accept returns currently.
Questions? Concerns? Compliments?
Our support team hours are:
Monday–Sunday 9am–10pm EST
We will get back to you as soon as possible.